5G is the fifth generation of cellular network technology. It offers significantly faster speeds, lower latency, and greater capacity than its predecessor, 4G LTE. The main differences lie in its speed, latency, and capacity compared to 4G LTE (Long Term Evolution). However, 4G still has one of the world's most extensive coverages.

We utilize the T-Mobile network to provide all our customers with the best performance and experience.

First, confirm that you are in our coverage network. If yes, try turning off your phone, waiting 30 seconds, and then turning it back on. If this does not work, contact our customer care support at 866 978 8143 or check our coverage map in our app

To access our 5G network, you need a compatible cell phone. If you already have one, 5G access is included in our plans. If you do not have a 5G device, our 4G LTE network offers broad coverage.

No, but we have a customer service team available seven days a week to help you. Contact us at 866 978 8143 or through any others of our other official service channels.