Privacy Policy

At Contel Mobile, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile telephony services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you activate a line, purchase a plan, or contact support. This includes:

• Identity & Contact Data: Name, email address, phone number, and physical address.
• Document Data: Government-issued ID numbers (such as SSN, Passport, or foreign equivalents like CPF) required for activation and regulatory compliance.
• Financial Data: Payment card details. Please note that we do not store your full credit card numbers on our servers; all payments are processed securely by our third-party payment processors (e.g., Stripe).
• Usage & Device Data: Information about your device (IMEI), SIM card (ICCID), network usage, data consumption, and interaction with our website and app.

2. How We Use Your Information

We use the information we collect to:

• Activate and manage your prepaid mobile line.
• Process payments, plan renewals, and top-ups.
• Provide customer support and respond to your inquiries.
• Monitor network performance, prevent fraud, and enforce our Acceptable Use Policy.
• Comply with applicable legal and regulatory obligations.

3. Sharing Your Information

We do not sell your personal information to third parties. We may share your information only under the following circumstances:

• Service Providers & Partners: With telecommunications network partners, payment processors, and IT service providers who assist us in operating our business and delivering the service to you.
• Legal Compliance: When required by law, subpoena, or other legal processes, or to protect the rights, property, and safety of Contel Mobile, our users, or others.

4. Data Security

We implement industry-standard administrative, technical, and physical security measures to help protect your personal information. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

5. Your Rights and Choices

Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of your personal information. You may also opt out of promotional communications at any time. To exercise these rights, please contact our support team or submit a request directly on our Delete Account page.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

7. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our data practices, please contact us.

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